Eternowood is committed to providing high-quality, customized wooden sculptures to customers worldwide. Our export destinations include the United States, Canada, Germany, Australia, New Zealand, Sweden, the United Kingdom, and Japan. This policy aims to clarify customs duties and VAT-related fees to avoid any potential misunderstandings or disputes.
1. Customs Duties and Responsibilities
1.1 Customs Duties
• After purchasing from Eternowood, customers may incur customs duties or other related fees based on the regulations of their respective countries.
• These fees are assessed and collected by local customs authorities. Eternowood has no control over or involvement in determining these costs.
• Customers are responsible for paying these fees in full. Eternowood will not be held liable for delays or order returns caused by unpaid customs charges.
1.2 Customer Responsibility
• Customers are responsible for understanding and complying with import regulations in their respective countries.
• Eternowood will provide necessary invoices and related documents to assist customers with the customs clearance process but will not bear any costs or losses related to customs issues.
2. Customs Duties and VAT Policies by Region
The following table outlines customs duties and VAT policies for our main export destinations:
Country Orders Below VAT Rate Customs Duty Standard
United States $800 None No duty; 3%-7% for amounts above
Canada CAD 20 5% 5%-8% for amounts above
Germany €150 19% 4%-8% for amounts above
United Kingdom £135 20% 2%-5% for amounts above
Sweden 1600 SEK 25% 3%-7% for amounts above
Australia AUD 1000 10% 2%-5% for amounts above
New Zealand NZD 1000 15% 3%-6% for amounts above
Japan ¥10,000 10% 4%-8% for amounts above
3. Specific Examples
• United States: Orders below $800 are duty-free. For amounts exceeding $800, a 3%-7% duty applies, depending on the product category.
• Canada: Orders below CAD 20 are exempt. For amounts exceeding CAD 20, a 5% VAT and 5%-8% customs duty apply.
• Germany: Orders below €150 are VAT and duty-free. For amounts exceeding €150, a 19% VAT and 4%-8% customs duty apply.
• United Kingdom: Orders below £135 are duty-free. For amounts exceeding £135, a 20% VAT and 2%-5% customs duty apply.
• Sweden: Orders below 1600 SEK are duty-free. For amounts exceeding this, a 25% VAT and 3%-7% customs duty apply.
• Australia: Orders below AUD 1000 are duty-free. For amounts exceeding AUD 1000, a 10% VAT and 2%-5% customs duty apply.
• New Zealand: Orders below NZD 1000 are duty-free. For amounts exceeding NZD 1000, a 15% VAT and 3%-6% customs duty apply.
• Japan: Orders below ¥10,000 are duty-free. For amounts exceeding ¥10,000, a 10% VAT and 4%-8% customs duty apply.
4. Pricing Clarification
• Prices displayed on the Eternowood website are exclusive of VAT and customs duties. Customers are required to pay applicable taxes and duties as per their local laws.
• Specific tax and duty amounts are assessed and collected by local customs or tax authorities during the clearance process.
5. Customs Clearance and Payment Process
5.1 Customs Documentation
• Eternowood provides invoices, product descriptions, and other necessary documents to assist with customs clearance.
• For special requests, please contact us at eternowood01@gmail.com.
5.2 Payment Process
• VAT and customs duties are typically paid during the customs clearance process. Customers must follow the instructions of their local customs or tax authorities to complete payment.
5.3 Returns and Fees
• If orders are returned due to unpaid VAT or customs duties, the return shipping costs and associated fees will be borne by the customer.
6. Disclaimer and Legal Responsibility
• Eternowood is not responsible for any issues arising from customers’ failure to understand or comply with their country’s tax and customs policies.
• Customers are liable for any delays or costs resulting from unpaid taxes or duties.
• This policy is governed by the laws of the People’s Republic of China, while tax and duty assessments adhere to the regulations of the destination country.
7. Contact Information
For any questions or assistance, please contact us:
• Address: B91, No. 17 Dongpu Main Road, Tianhe District, Guangzhou, Guangdong, China
• Email: eternowood01@gmail.com
This policy is designed to ensure transparency and compliance with international customs and tax regulations.
