Overview
Eternowood is committed to providing customers with premium quality custom wood carving products. We offer a limited warranty on the quality and craftsmanship of all our products to ensure the best shopping experience. This Warranty Statement outlines our commitment to our products, customer rights, and how to file related claims.
Contact Information
Email: eternowood01@gmail.com
Address: Guangzhou, Tianhe District, Dongpu Dama Road, No. 17, Unit B91
Scope of Warranty
1.Quality Assurance
Eternowood guarantees that all products undergo strict quality checks before shipment and are free from material or workmanship defects.
2.Limited Warranty Period
The warranty period is 30 days from the date of delivery. If material or workmanship defects are found during this period, you may contact our support team for repair or replacement services.
3.Custom Product Clause
Due to the personalized nature of our products, all orders are non-returnable and non-refundable once the design or production process is confirmed.
Exclusions from Warranty
The following are not covered under this warranty:
1. Wear and tear resulting from normal use or the passage of time;
2. Damage caused by accidents, misuse, improper maintenance, or failure to follow care instructions;
3. Natural changes in wood due to environmental factors such as humidity or temperature fluctuations;
4. Any issues arising from incorrect information provided by the customer (eg, photos or design requirements).
Customer Responsibilities
1. Please retain proof of purchase and related documents to validate warranty claims.
2. Ensure strict adherence to the product usage and care instructions provided to avoid unnecessary damage.
3. If an issue arises, contact us within 30 days using the specified contact information.
Warranty Claim Process
1.Submit a Claim
To apply for warranty service, contact us via email (eternowood01@gmail.com) with the following information:
• Order number;
• Detailed description of the issue;
• Clear photos or videos of the product as evidence.
2. Assessment and Processing
Our team will evaluate your claim within 5 business days of receipt and inform you of the resolution. This may include repair, replacement, or other solutions.
3. Follow-Up Support
If the product needs to be returned for repair or replacement, the customer is responsible for the shipping costs to our designated address. Eternowood will cover the cost of returning the product to the customer after repair or replacement.
Disclaimer
This Warranty Statement is the sole warranty provided for product quality and craftsmanship, superseding any other expressed or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose. To the maximum extent permitted by applicable law, Eternowood is not liable for any indirect, incidental, or consequential damages.
Governing Law
This Warranty Statement is governed by the laws of the People's Republic of China. Any disputes arising from this warranty shall be submitted to the courts in the jurisdiction of Eternowood's registered address.
